BLACK BREAK CUT PLEATED LENTO SLACK

SHIPPING

Hong Kong
Free express shipping on all orders. All domestic orders are shipped with SF Express.

Macau, China and Taiwan
$100 HKD shipping charge on orders below $2,000 HKD for rest of the world.

Free express shipping on orders over $2,000 HKD. All orders are shipped with SF Express. 

You are required to provide SF Express with your ID card by uploading to SF Express website for completing the custom clearance within 4 days after your orders is dispatched.

Japan and Korea
$100 HKD shipping charge on orders below $2,000 HKD for rest of the world.

Free express shipping on orders over $2,000 HKD.

All orders are shipped with Speedpost (5-7 delivery days).

Rest of the world
$200 HKD shipping charge on orders below $2,000 HKD for rest of the world.

Free express shipping on orders over $2,000 HKD. All international orders are shipped with FedEx or Speedpost.

All orders are typically dispatched within 3 business day. You will receive a shipping confirmation email once your order has been dispatched.


TAXES AND DUTIES

All taxes and import duties are excluded in the final price. Your order may be subject to import duties and taxes upon delivery. CODA is not responsible for any charges incurred in the recipient's country from customs, duties or taxes. Please note that customs policies vary widely from country to country. For more information, please contact your local customs office.


RETURNS AND EXCHANGES

You can request a return or exchange within 7 days of the date you received your parcel, which must meet the following conditions:

• The return must be requested within 7 days of the delivery date.
• The items must be in its original, unworn, unaltered, unwashed condition.
• The items must be returned with all original tags and packaging.
• All discounted items, including any discount codes used are not eligible for return, exchange or cancel.
• Original shipping charges are non-refundable.
• CODA will not accept any returned products without prior written communication via email and authorised confirmation.

CODA reserves the right not to accept the returns which do not comply with the return policy. Returns that do not respect the policy may be sent back to the original shipping address.


HOW TO INITIATE A RETURN

• To initiate a return, please send a request for a return authorization to our customer service email, info@codaclothing.online, within 7 days of receiving your order, as indicated by the order number, account information and delivery tracking number.
• You will receive a return authorization form and instructions once your return request is provisionally approved.
• You have to return the items to us within 7 days after we approved your return request.
• You are responsible for the return shipping charges.
• Once the returned item has been quality checked and approved, CODA will issue a refund to the original method of payment and a confirmation e-mail will be sent to you.
• Please note that it can take up to 3-5 business days to process the refund.

DELIVERY, LOSS AND DISPUTES

Once an order is marked as delivered and signed for by the recipient or an authorised person, it is considered successfully fulfilled.

We are not responsible for any loss, theft, or damage to the package after it has been signed for. No refunds, replacements, or compensations will be provided in such cases.

If you believe the package was not received despite being marked as delivered, please contact the courier directly to initiate an investigation. While we will do our best to assist, we do not assume liability for issues arising after confirmed delivery.

We strongly recommend ensuring someone trustworthy is available to receive the package at the provided delivery address.

TERMS ON HANDLING SUSPECTED FRAUDULENT ORDERS

1. Zero Tolerance for Fraudulent Activity
   We take fraudulent activity seriously and are committed to protecting sellers and maintaining a fair and secure shopping environment.

2. No Returns or Refunds
   Orders that are suspected of fraud or involved in criminal investigations will not be eligible for returns or refunds under any circumstances.

3. Reporting to Authorities
   Any orders suspected of fraudulent behavior or criminal intent may be reported to the relevant law enforcement authorities for further investigation.

4. Customer Responsibility
   By placing an order, customers agree to provide accurate and truthful information. Any false or misleading actions may result in the permanent suspension of services and legal consequences.

5. Final Decision
   The company reserves the right to make the final decision regarding the handling of orders suspected of fraudulent activity.